Call Shadow VOIP Recording

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Product Information - Technical Specifications

PBX

  • Cisco CallManager 3.2, 3.3, 4.0, 4.1, 4.2, 5.0 using Skinny Protocol

  • SIP coming soon

Operating System

  • Windows 2000 or later

  • Windows 2003 Web Server Edition recommended

  • IIS required

Hardware Requirements

  • Software only recording system, no proprietary cards

  • Industry-standard Intel compatible server supplied by customer

  • Dual core CPU, 1 GB RAM recommended

  • Network switch or hub capable of mirroring network traffic (SPAN)

Recording Capacity

  • 250 simultaneous calls on an Intel Core 2 Duo E6600

  • Clustering allows scaling to thousands of ports

Retention Capacity

  • Advanced Speech Compression, Stereo, 160 recorded hours per GB

  • Real case:167,000 calls stored in 55 GB

Directory Server

  • LDAP compatible

  • CallManager’s DCDirectory supported

Supported codecs

  • G.711

  • G.729 coming soon

Recording Architecture

  • Passive network sniffer

  • Stereo, each party is heard in a different channel

Embedded Database

  • SQLServer compatible (MSDE 2000), easy to integrate with other software

Security

  • Secure access to recordings

  • Integration with DCDirectory

  • Normal users can access their own calls, using their PINs

  • Managers have access to calls based on filters ( lists or patterns of numbers or user names )

Administration

  • Web interface, Internet Explorer, Firefox, Opera supported

Call records access

  • Web interface + desktop playerXML Phone Service interface (on Cisco IP Phones 7940, 7960, 7970)